Alan Meldrum, A Frictionless Experience In a Disruptive World, #GYPSeminarSeries Part-3

Part 3, It Starts with Product (or Service.) In the third part of Alan Meldrum’s talk, ‘Frictionless Experience in a Disruptive World.’ Alan emphasises the absolute need for a strong product or service in delivering great service. “If the product is poor, you are on a hiding to nothing in getting good customer satisfaction.” Later […]